In 1999, several Los Angeles-area nonprofit organizations helped three Limited English Proficient (LEP) individuals file a complaint against the Los Angeles County Department of Public Social Services. The complaint was filed with the Department of Health and Human Services Office for Civil Rights and alleged that LEP clients were not provided meaningful access to several public assistance programs. In 2003, the two agencies reached a resolution agreement. This webinar reviews the complaint-and-resolution process through the eyes of individual stakeholders including the Asian Pacific American Legal Center, the Department of Health and Human Services Office for Civil Rights, the Los Angeles County Department of Public Social Services, and Neighborhood Legal Services of Los Angeles County. The webinar focuses on filing a complaint with the Office of Civil Rights, agency response to the complaint, and the process of negotiating an agreement.